Shipping Policy

Processing Times

All orders are processed within 1–3 business days.
During high-volume periods (sales, holidays, new product launches), processing times may be slightly longer. You will receive a confirmation email with tracking information as soon as your order ships.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the shipping method selected. Estimated delivery times are provided at checkout but may vary due to carrier delays.

We currently ship to:

• Canada

• United States

• Select international destinations (where available)

Note: International orders may be subject to customs fees, duties, or taxes set by your country. These charges are the responsibility of the customer.

Free Shipping

We offer free shipping promotions from time to time. When active, they will be clearly displayed on our website and at checkout.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking information to update.

Wrong Address or Address Changes

If you entered an incorrect address, please contact us immediately at hello@biaskin.com.
We can update the address only if your order has not yet been shipped.

We are not responsible for packages delivered to the wrong address due to customer error.

Lost, Stolen, or Delayed Packages

Once a package is marked delivered by the carrier, we are unable to replace or refund it.
If your package is lost in transit, please reach out to us and we will assist you in filing a claim with the carrier.

Returns & Damaged Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.
For full details, please see our Return Policy.

Pre-Orders & Backorders

If your order includes a pre-order or backordered item, your entire order may ship together once all items are available (unless otherwise stated).

Questions?

We’re here to help! Contact us at hello@biaskin.com for any shipping-related questions.