Customer Service

ORDERS:

CUSTOMER SUPPORT HELLO@BIASKIN.COM

PAYMENT OPTIONS

We accept Interac E-transfer, Visa, MasterCard, American Express and PayPal.

SALES TAX

Sales tax will be applied to orders shipping within Canada according to your province or territory. For orders shipped to the United States you may be required to declare your purchase and directly pay appropriate sales tax amounts to your state.

ORDER NOTIFICATIONS

After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details. Once an order confirmation is received it means your order is being processed and cannot be canceled.

A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.

ORDER CANCELLATION/MODIFICATION

All orders are processed within 1-3 business days. We are unable to cancel or modify an order after it’s been submitted since we aim to process all orders as soon as possible. If you have any questions about your order, please email hello@biaskin.com.

RETURNS/EXCHANGE/DEFECTIVE PRODUCTS

We want you to be 100% satisfied with your order! If for any reason you aren’t happy with your product we offer a 14 day return/exchange policy on all products. To process a return/exchange please email hello@biaskin.com with the following details:

1. Your order number 2. Reason for return/exchange Our customer service team will be in touch within 2 business days with details for completing a return/exchange. Returns are subject to shipment costs of returned products. Defective product will be shipped free of charge.

ORDER PROCESSING

Orders are typically processed within 1 to 3 business days. Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed the following Monday.

ORDER TRACKING

When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number.

SHIPPING RATES – CANADA & THE UNITED STATES

Ground shipping for orders $125.00 USD and over within the United States and Canada.
FREE

Ground shipping for orders under $125.00 USD within the United States and Canada.
$8 USD

PROMOTION CODES / DISCOUNTS
The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order. You must be logged into your account to apply the code to your order. Only one promo code per order and in some cases promo codes can only be redeemed once per person. Promo codes and discounts cannot be added to an order after it has been placed. All promo codes are available for a limited time, while supplies last, cannot be use once expired, have no cash value and cannot be applied to previous purchases.
When checking out on a mobile device the promo or discount code must be entered at checkout under order summary. Promo codes and discounts cannot be added to an order after it has been placed.

PRODUCTS:
WHERE ARE BIA SKIN PRODUCTS MADE?

All of our products are researched and developed in Vancouver, Canada.

DO YOUR PRODUCTS CONTAIN PARABENS, PHTHALATES OR SULFATES?

No all BIA Skin products are manufactured to the highest standards of clean beauty with rigorously studied ingredients for health and safety and are Health Canada certified.

ANIMAL TESTING

We test our products only on humans and will never retail to any countries that require animal testing.